Tag: canon service

Posted on

Canon, what should I do for my video clips !!!

... Speechless ...
I am speechless while I looking at my movie clips capture yesterday … all without any sound and check back few movies I capture after I got my camera from CANON SERVICE CENTER … all no sound … the mic is not function since I got back …. hmmmmmmmm my fault again .. never check all the functions after send to a so call SERVICE CENTER ….. pls check all the functions make sure it is working each time u send to the service center !!!!!!

I have ~8-10GB of them all with very cute action .. catching/eating cricket .. etc …
🙁
🙁
🙁

Posted on

Terrible Service from Canon Malaysia Service Center !!!

so far, I am happy with Canon products but not really for the service .. previously I complaint once for the sensor cleaning … they make 200-300++ dusts spots after cleaning … and before clean was 20-50 …

but again after 1year, while I have my Len stuck with my EOS 5dm2 .. so I have no choice send it for remove and do a full test/verify (shutter, sensor, dusts….)

27 Dec 2011

camera & Len sent in for len remove, button check, shutter check, sensor check & dust cleaning

5 Jan 2012

– call Canon service center for status update and is that possible for me to collect my len as I do believe len remove should be done after so many days

– call agent told me technician not around and will get them update me .. but no one call me !!!!!!

9 Jan 2012

– call again CANON service center for status update but again .. technician not available !!!! and promise to get someone call me … and even offer me remember her name

– BUT again no one call me …..

 

10 Jan 2012

– call CANON service center will little high tone

– “call agent” told me quotation already out 29 Dec 2011 and pending for approval from me  !!!!!!! and I ask why I call in for few times no one tell me and I did not receive any quotation at all !!!!!

– the “call agent” told me… “sir, if you want your len and camera back… then you can come collect now without repair”  … I am not sure this is a joke or what …. am I too free to send my camera and len without repair ????

– Service Manager call me to say sorry la .. miscommunication .. etc .. but I say how could it be .. as I call in for few times and no one tell me about the quotation .. and do I HAVE CHOICE >>>?????

– after the confirm repair, i ask when can I get my camera and Len back. Lam told me for other service they need time to check and verify

– after 15min, he even call me offer to loan me a 5dm2 until my camera is repair.

– BUT after 1++ hour,  a technician call me and told me my camera and len ready to pick up !!!!! so 1++ hour job need ~10days to get me update ? (I even call in ask for update)

– I wonder they can change mirror box, clean sensor dust, viewfinder dust, sensor pixel mapping in 1hour +++ ?????? and if YES, why they keep my equipments for days ?

I will go to service center tomorrow for this …. and hope all the tasks have been completed as request (I doubt so .. how many want to bet they pass me back a camera without dusts cleaning ? )

This is so call CANON service in MALAYSIA !!!!! I will definite want to avoid their service in future …  juvenile, chick, liewwk

Posted on

a most difficult MACRO PP ever for me ….

I was planning to participate a local reserve jungle competition last weekend and decided to make my sensor clean before I proceed … I had my class on last monday and decided to send in Wed and that time my sensor have <30 sensor spots …. as blow

before cleaning

and some how I make a big mistake, I didn;t verify the cleaning done by the Canon service center after the session … and I went out outing next day morning from 8am –> 1am (fri) … managed to have some great find and shots for the long hours outing …

but after I uploaded to my workstation to view my result .. I found so many dusts in my pictures and it was started early morning of Thu (my 1st shots of the Thu ……. ) and I check back my last shot of Monday (<30 spots) … WOW mean the dusts develop while I sent for cleaning !!!!! (all my gears will be into dry box without leave open without lenses so far)……

So what Happen ?????

I went back Canon the next few hours .. and ask for why ? and I am disappointed with the service and they told me I can’t make complaint at the service center and need to write a email for that !!!!!!!!!!!!!

and I ask for re-clean for sure .. but then it took 4 round waiting to get my sensors clean and still more spots before I sent in Wed condition !!!!!!! make it short what happen

– before went Canon

– 1st round , they pass back the camera with ~100 spots with a line effect ….

after 10 minutes … waiting

– water spots …

– bubble effect ????????

I lost my patient and ask the technician out … and ask him .. are you make joke on me ? as the sensor never clean or even clean not you give me free bubble effect

then he went for another cleaning ………and this time ~30min again

the sensor is clean .. but then the watermark still there !!!!!!!!

I make some noise again .. and this time the technician told me I need to leave my camera in the service center because they need to check … I told them the water mark mostly their cleaning “effect” ask them re-clean the spots should go away instead open up my 5d …

ok …. finally another round of waiting , the water marks gone ….. and the technician come and told me it is because of my lens !!!!!!!!!! and I told him, before I send in here I shoot with the same len and it do not have any spots and I have the picture as prove !!!!! then he keep quiet and sound like it still cause by my len ……………..

I immediate draft a complaint letter to Canon Malaysia .. but they only response me on today and claim they will investigate …………

I think it is good to share this experience to all so to make them give us more professional service in future …

end up ……………….. I spend hour to clone one of the picture dusts slowly and apply it to all other pictures I shoot ………(man … ~200-300 spots… it is real kill) … and even after the clone every pictures still need to verify further ……………………….

Proudly powered by WordPress