so far, I am happy with Canon products but not really for the service .. previously I complaint once for the sensor cleaning … they make 200-300++ dusts spots after cleaning … and before clean was 20-50 …
but again after 1year, while I have my Len stuck with my EOS 5dm2 .. so I have no choice send it for remove and do a full test/verify (shutter, sensor, dusts….)
27 Dec 2011
camera & Len sent in for len remove, button check, shutter check, sensor check & dust cleaning
5 Jan 2012
– call Canon service center for status update and is that possible for me to collect my len as I do believe len remove should be done after so many days
– call agent told me technician not around and will get them update me .. but no one call me !!!!!!
9 Jan 2012
– call again CANON service center for status update but again .. technician not available !!!! and promise to get someone call me … and even offer me remember her name
– BUT again no one call me …..
10 Jan 2012
– call CANON service center will little high tone
– “call agent” told me quotation already out 29 Dec 2011 and pending for approval from me !!!!!!! and I ask why I call in for few times no one tell me and I did not receive any quotation at all !!!!!
– the “call agent” told me… “sir, if you want your len and camera back… then you can come collect now without repair” … I am not sure this is a joke or what …. am I too free to send my camera and len without repair ????
– Service Manager call me to say sorry la .. miscommunication .. etc .. but I say how could it be .. as I call in for few times and no one tell me about the quotation .. and do I HAVE CHOICE >>>?????
– after the confirm repair, i ask when can I get my camera and Len back. Lam told me for other service they need time to check and verify
– after 15min, he even call me offer to loan me a 5dm2 until my camera is repair.
– BUT after 1++ hour, a technician call me and told me my camera and len ready to pick up !!!!! so 1++ hour job need ~10days to get me update ? (I even call in ask for update)
– I wonder they can change mirror box, clean sensor dust, viewfinder dust, sensor pixel mapping in 1hour +++ ?????? and if YES, why they keep my equipments for days ?
I will go to service center tomorrow for this …. and hope all the tasks have been completed as request (I doubt so .. how many want to bet they pass me back a camera without dusts cleaning ? )
This is so call CANON service in MALAYSIA !!!!! I will definite want to avoid their service in future … juvenile, chick, liewwk
