Terrible Service from Canon Malaysia Service Center !!!

so far, I am happy with Canon products but not really for the service .. previously I complaint once for the sensor cleaning … they make 200-300++ dusts spots after cleaning … and before clean was 20-50 …

but again after 1year, while I have my Len stuck with my EOS 5dm2 .. so I have no choice send it for remove and do a full test/verify (shutter, sensor, dusts….)

27 Dec 2011

camera & Len sent in for len remove, button check, shutter check, sensor check & dust cleaning

5 Jan 2012

– call Canon service center for status update and is that possible for me to collect my len as I do believe len remove should be done after so many days

– call agent told me technician not around and will get them update me .. but no one call me !!!!!!

9 Jan 2012

– call again CANON service center for status update but again .. technician not available !!!! and promise to get someone call me … and even offer me remember her name

– BUT again no one call me …..

 

10 Jan 2012

– call CANON service center will little high tone

– “call agent” told me quotation already out 29 Dec 2011 and pending for approval from me  !!!!!!! and I ask why I call in for few times no one tell me and I did not receive any quotation at all !!!!!

– the “call agent” told me… “sir, if you want your len and camera back… then you can come collect now without repair”  … I am not sure this is a joke or what …. am I too free to send my camera and len without repair ????

– Service Manager call me to say sorry la .. miscommunication .. etc .. but I say how could it be .. as I call in for few times and no one tell me about the quotation .. and do I HAVE CHOICE >>>?????

– after the confirm repair, i ask when can I get my camera and Len back. Lam told me for other service they need time to check and verify

– after 15min, he even call me offer to loan me a 5dm2 until my camera is repair.

– BUT after 1++ hour,  a technician call me and told me my camera and len ready to pick up !!!!! so 1++ hour job need ~10days to get me update ? (I even call in ask for update)

– I wonder they can change mirror box, clean sensor dust, viewfinder dust, sensor pixel mapping in 1hour +++ ?????? and if YES, why they keep my equipments for days ?

I will go to service center tomorrow for this …. and hope all the tasks have been completed as request (I doubt so .. how many want to bet they pass me back a camera without dusts cleaning ? )

This is so call CANON service in MALAYSIA !!!!! I will definite want to avoid their service in future …  juvenile, chick, liewwk

when photographer meeting up with tree

we love tree ? do we ?

and landscape photographer love tree, rock .. and always make ti as foreground .. important part for the frame …

and …

 

3 ….. weird

Photographer meet a tree - 3

 

and …. guess who is this .. and I do believe … “photographer love tree” !!!!!!

is gear important or the picture ?

http://www.flickr.com/photos/liewwk/6586588091/in/photostream/lightbox/

after years use my Canon 5d … follow me to countries, beaches, volcanoes , mountains, forest … etc … and finally it giving problem  … and need to go for full check up … I would say I have make full use of it by full test on salt water, poor environment (dirt, sands, cold, hot) … etc

I still ask myself a question .. “gear important or picture ?” and do you ask yourself too ? and my answer always the output so i have always put my 5d on risk .. 🙁
picture above was capture while we really close to the wave …. sometime I just go as close as 3-5 feet and as low as 5-10cm from the beach ground …..
and after get some shot from the strong wave
after get closer ....

Reverse GND …

beside GND, CPL, Big Stopper .. another filter that always with me is Reverse GND … and I am using Singh-ray for quality capture (it produce very less color cast as Lee Filter do)

when this filter been use ? (many ask) … as dusk/dawn time the sun always stay near horizontal level which make near horizontal level over expose and make details lost ….

a capture with Lee GND .75 only

horizontal near sun area lost details due to the overexpose and not able to rescue by the GND filter …

 

so with the GND help … I can balance the horizontal level exposure and recover some details as shown

Lee GND .75 with SIngh-ray RGND .6

 

hope this simple share will clear … most of the question from my friends .. “when RGND need ? ”

 

few more sample of RGND capture

RGND + Big Stopper

 

... Singamata | Semporna, Sabah ...

you just have to trust your tripod ….

… I trust my friend – tripod …

to capture a beautiful photo, it is not just skill, luck … but we need to have right tool … e.g. of condition below .. we really need to trust out friend – tripod … [my gear – Tripod – fotopro]

Fotopro PGC-78c – Bigger for wildlife, bird .. taller

Fotopro M-5mini PRO – easy to carry and pocket size …

FLM Fiction Ball head – stability, fiction control … firm angle without fall down after lock ball head

Fotopro CT-5A   – a new concept of tripod combine Mini M5 I share previously and MGA-584N … = CT-5A

Fotopro PGC 484 – a travel tripod only <850gram only (without ball head)

Fotopro T-series T64c/T74c/T83c  – new design better stability, better sand proof …

 

we have trust our tripod

 

 

most beautiful dusk for 2011

18 days to say good bye to 2011 .. but base on the recent weather .. I almost can say … my landscape gear need to be rest for the moment .. the weather just bad for any outing , most of the time we just have grey but nothing …

and really hope to see the dusk like this

.. dusk @Tanah Lot ...

where is the reflection …

we are keep looking for possible angle to get the reflection but too bad we fail to capture it ….

... looking for reflection ...

by the way … how many of us .. actually know it is a black and white while we shooting or convert it after it do not look good on the computer screen ?  … and we should know what/how we edit our picture before press the shutter ….?

the pillow …

How many of you still sleep with pillow ? 😀 I need pillow to sleep well 😀 , think the lizard have the same feeling too

... where is my pillow ...

 

 

one of my favorite MACRO model – Tiger Beetle

I love to capture this beetle but too bad this beetle is skittish/shy .. and not easy to get close so have a closer shot .. so most of the shots I use SIGMA150 instead my MP-E65

1. the green one .. and most difficult to get close

… tiger beetle …

2.

tiger beetle

 

3.

tiger beetle

 

4.

tiger beetle

 

5.

tiger beetle

6.

tiger beetle

 

 

animation make this beetle look scary

... tiger beetle animation ...